Sales And Customer Facing Skills
Customer Relationships in a Hybrid Workplace
Building Customer Relationships in a Virtual Environment
bs_acs08_a01_enus
Building Customer Relationships in a Virtual Environment
Lesson Objectives
Building Customer Relationships in a Virtual Environment
- discover the key concepts covered in this course
- recognize key considerations for engaging with customers virtually
- recognize personal qualities that help build virtual connections
- Knowledge Check: Reviewing Your Skills in Building Connections
- identify approaches to learn about your customers so you can meet their needs
- identify strategies to personalize and humanize each of the common virtual communication channels
- identify strategies to create effective touch points with customers
- Knowledge Check: Applying Your Skills in Building Trust Remotely
- reflect on what you've learned
Overview/Description
When you’re in a customer-facing role in a virtual or hybrid work environment and you can’t interact with your customers in person, how can you establish rapport, build a relationship, and get them to trust you? In this course, you’ll explore the skills and strategies to bridge the virtual divide and find meaningful ways to reach out to customers, strengthen existing customer ties, and build new ones. You’ll learn how vital it is to make these human connections, and what personal qualities will enable that to happen. You’ll discover how to meet your customers and really get to know them in a virtual environment, and how – and when – to use different communication channels most effectively to create real human connections. You’ll also learn how to reach out effectively to create valuable touch points that customers will appreciate.
When you’re in a customer-facing role in a virtual or hybrid work environment and you can’t interact with your customers in person, how can you establish rapport, build a relationship, and get them to trust you? In this course, you’ll explore the skills and strategies to bridge the virtual divide and find meaningful ways to reach out to customers, strengthen existing customer ties, and build new ones. You’ll learn how vital it is to make these human connections, and what personal qualities will enable that to happen. You’ll discover how to meet your customers and really get to know them in a virtual environment, and how – and when – to use different communication channels most effectively to create real human connections. You’ll also learn how to reach out effectively to create valuable touch points that customers will appreciate.
Target
Prerequisites: none
